Returns & Exchanges
At Ascend, we stand behind the performance of our gear and want to ensure you are fully equipped for your next adventure. If your purchase doesn't meet your expectations, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Gear
Place the items in their original packaging, ensuring all tags are attached and the equipment is in its original, unused condition.
Print and Attach Label
Download your prepaid shipping label from the portal and securely affix it to the outside of your return package.
Drop Off and Track
Take your package to the nearest authorized carrier location; once we receive and inspect your gear, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing